Return Policy
Thank you for shopping with OR Anime LLC! We do our best to ensure every transaction is as smooth and easy as possible. However, we understand that occasional damage may occur during shipping or as a result of manufacturing.
Please review our return, cancellation, pre-order, and after-sale policies below.
All Sales Are Final
All sales are final after our 4-hour cancellation grace period.
We do not accept returns or exchanges for unwanted items, buyer's remorse, change of mind, or minor cosmetic imperfections.
As many of the products we sell are collectibles, we do not classify or guarantee any item or packaging as being in “mint” or “perfect” condition. Minor imperfections may occur during manufacturing, packaging, handling, or transportation.
These may include minor scratches, paint variations, light creasing, small dents, shelf wear, or other minor cosmetic imperfections.
Whenever an item has significant visible damage before shipment, we will make every reasonable effort to disclose it in the product listing.
Minor cosmetic imperfections are not considered severe damage and are not eligible for return or exchange.
Cancellations
We offer a 4-hour cancellation grace period beginning at the time your order is placed.
If you would like to cancel your order within this period, simply reply to your order confirmation email or contact us at sales@oranime.com.
Once the 4-hour grace period has passed, all sales are final and cancellations cannot be accepted, including pre-order items.
Please make sure you are certain about your purchase before placing an order or pre-order.
In-Stock & Pre-Order Items
If your order includes both in-stock and pre-order items, the entire order will ship once the last pre-order item becomes available.
If you would like your in-stock items shipped immediately, we recommend placing separate orders.
If you have already placed a combined order and would like the available items shipped separately, please contact us. We will be happy to send you an invoice for the additional shipping cost required to ship the available items separately.
Please note that pre-order release and arrival dates are estimates provided by manufacturers or distributors and are subject to change. Manufacturer, distributor, or carrier delays may occur and are outside of our control.
Product & Packaging Condition
We do our best to carefully inspect and select the best-looking products available before shipment.
However, collectible products and their packaging may have minor imperfections such as shelf wear, scratches, paint variations, light creasing, small dents, or other manufacturing or packaging imperfections.
These minor imperfections are not considered severe damage and are not eligible for return or exchange.
We also have no control over how shipping carriers such as USPS, UPS, or FedEx handle packages once they are in transit. We carefully package orders to help protect them during shipment.
Unboxing Video Requirement
Please video record the complete unboxing of your order when it arrives. The recording should begin before the shipping package is opened and continue while the package and product are being opened and inspected.
The unboxing video may be required to verify claims involving severe damage, missing items, incorrect items, or other issues with the contents of your shipment.
Without an unboxing video, we will do our best to assist; however, we may not be able to verify or resolve certain claims.
Please also keep the outer shipping box, shipping label, product packaging, and all original contents until any issue has been fully resolved.
Severely Damaged Items
In the rare event that an item arrives severely damaged, please contact us within THREE (3) DAYS of delivery.
Examples of severe damage may include significant physical damage to the product, broken or missing parts, or other major issues that materially affect the item.
Minor cosmetic imperfections, including small scratches, minor paint imperfections, light creasing, shelf wear, or small dents to the packaging, are not considered severe damage.
Return or damage requests submitted after the 3-day period may not be accepted.
All returned items must include the manufacturer's original packaging and all original components.
Items that have been damaged, altered, modified, or otherwise damaged by the customer are not eligible for return.
How to Report a Severely Damaged or Incorrect Item
Please contact us at sales@oranime.com within THREE (3) DAYS of delivery and provide the following:
- A description of the issue or damage.
- Clear photos and video of the affected product. If more than one item is affected, please provide photos and video of each item.
- A photo of the outer shipping box with the shipping label visible and intact.
- The complete unboxing video, beginning before the shipping package was opened.
Please do not discard the shipping box, packaging, or damaged product while your claim is being reviewed, as these materials may be required for a claim with the shipping carrier.
Once your request has been reviewed and approved, we will provide further instructions and, when applicable, an RMA number.
Returns sent without prior authorization or an RMA number will not be accepted.
If a return is authorized, the item must be shipped inside a proper shipping box with all original manufacturer packaging and components.
Once the authorized return has been received and inspected, any applicable refund will be processed within 7–10 business days.
Incorrect Addresses, Refused & Returned Packages
Please carefully verify your shipping address before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address.
Packages returned to us due to an incorrect or incomplete address, refusal of delivery, or other customer-related delivery issue may be subject to a 20% restocking fee.
Original shipping charges are non-refundable.
If a refund is applicable, please allow 10–14 business days after the returned package has been received and processed for the refund to appear, depending on your financial institution.
Agreement to Our Policies
By placing an order through OR Anime LLC / oranime.com, you acknowledge that you have reviewed and agreed to the terms and conditions stated above.
For questions or assistance, please contact us at: sales@oranime.com